Warranty Conditions
The authorized manufacturer of mixtwojacks – Passive Headphones Combiner is:
Sabatino Sara Rossella
c/o Studio Trinastich-Buonanno
Piazza C. Battisti, 27
71121 Foggia, Italy
1. Warranty period
mixtwojacks products are covered by a 24-month manufacturer's warranty, in addition to any statutory rights that may apply to consumers under the laws of their country.
The manufacturer's warranty applies only to products purchased directly from the manufacturer or from an authorized dealer.
The warranty period begins on the date of purchase of a brand-new, unused product by the first end user and applies only to the original purchaser.
Please retain your sales receipt, invoice, or warranty certificate as proof of purchase. Proof of purchase must clearly state the date of purchase, point of purchase, and name of the product.
Nothing in these warranty conditions limits or excludes any mandatory statutory rights available to consumers under applicable law.
2. How to submit a warranty claim
For products purchased directly from mixtwojacks, warranty claims are handled directly by the manufacturer. Please contact us at info@mixtwojacks.com before sending any product back.
For products purchased from an authorized mixtwojacks dealer, customers may contact the dealer directly to initiate a warranty claim. The dealer may handle the warranty procedure directly or coordinate the inspection, repair, or replacement with the manufacturer.
Customers who purchased a product from an authorized dealer may also contact the manufacturer for assistance, where appropriate.
In all cases, please contact us or the relevant authorized dealer before returning a product, so that the return can be properly arranged.
3. Warranty service
If, within the warranty period, the product is determined to have an original defect in materials or workmanship, the manufacturer or its authorized service partners will, without charge for labour or parts, repair the product or, at the manufacturer's discretion, replace the product or the defective part.
The manufacturer may also, at its discretion and where permitted by applicable law, provide a partial or full refund of the original purchase price in exchange for the returned product.
The manufacturer or its authorized service partners may replace defective products or parts with new or refurbished products or parts. All products and parts replaced become the property of the manufacturer or its authorized service partners.
4. Shipping costs for warranty claims
When a product is returned for inspection under a warranty claim, the manufacturer or the authorized dealer will normally arrange and initially bear the cost of shipping and return shipping.
If the inspection confirms that the reported fault is covered by the warranty, all shipping costs related to the warranty repair or replacement will be borne by the manufacturer or the relevant authorized dealer.
If the inspection determines that the reported fault is not covered by the warranty, the customer may be charged for reasonable shipping and return-shipping costs that were initially paid on their behalf, as well as any repair or service costs, provided that these costs have been communicated to the customer before the relevant paid service is carried out.
No charge for a repair or paid service will be incurred without the customer's prior approval.
5. Exclusions
The manufacturer's warranty does not cover:
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minor faults or deviations in the quality of a product which do not affect its value or fitness for its intended purpose;
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accessories supplied with the product;
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rechargeable or disposable batteries, where applicable;
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faults resulting from improper use, including operating errors, mechanical damage, or incorrect operating voltage;
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faults resulting from use of the product contrary to the conditions stated in the instructions for use;
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normal wear and tear;
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faults or damage caused by modifications, alterations, repairs, or other interventions carried out by the end user or a third party without the manufacturer's prior written consent;
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faults or damage caused by force majeure;
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faults of which the purchaser was already aware at the time of purchase.
Where a product has been modified, opened, repaired, or otherwise tampered with by an unauthorized person or repair shop, the manufacturer may refuse warranty coverage to the extent that the modification, intervention, or tampering caused or contributed to the reported fault.
The removal or alteration of identification labels, serial numbers, or safety labels may also result in exclusion of warranty coverage where this prevents the product or its warranty status from being properly identified.
6. Inspection of returned products
The manufacturer or its authorized service partners may inspect a returned product to determine the cause of the reported fault and whether it is covered by the warranty.
If the reported fault is not covered by the warranty, the customer will be informed of any applicable repair, service, or shipping costs before any paid repair or service is carried out.
7. Statutory consumer rights
Consumers may have statutory rights in addition to the manufacturer's warranty. Such statutory rights are not restricted or excluded by these warranty conditions.
In particular, where applicable, consumers are entitled to the statutory remedies provided by the laws governing their purchase, including repair or replacement of goods that do not conform to the sales contract.
Where the statutory legal guarantee applies, the seller remains responsible for fulfilling the consumer's statutory rights. These rights are separate from and additional to any manufacturer's commercial warranty.
8. International warranty service
The manufacturer's warranty may be enforced in any country in which the product is sold through the manufacturer or an authorized dealer, subject to applicable law and these warranty conditions.
The manufacturer reserves the right to determine the appropriate method of warranty service, including repair or replacement, subject to any mandatory statutory rights applicable to the consumer.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to this manufacturer's warranty.
9. Contact
For warranty inquiries or assistance, please contact: